- Monitor health and performance of customer accounts and integrations.
- Investigate synchronization failures, authentication, and carrier connection issues.
- Perform root cause analysis for escalated technical issues.
- Collaborate with Engineering to reproduce and validate software defects.
- Build dashboards and alerting systems for operational visibility.
- Design and implement scalable support processes and runbooks.
- Coordinate resolution efforts across customers, carriers, and internal teams.
SQLData AnalysisRESTful APIs+3 more