- Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
- Work with customers to gather information, request pertinent details, and assess issues.
- Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.
- Utilize available documentation to understand the DoseSpot software applications.
- Own specific client accounts to coordinate issue management and escalation engagement.
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