- Monitor and resolve IT support tickets within SLA.
- Troubleshoot hardware, software, and access issues on Windows, macOS, and mobile platforms.
- Manage user provisioning, password resets, and access permissions in Microsoft 365.
- Execute onboarding and offboarding processes, including account and device management.
- Maintain IT asset inventory and software licenses.
- Collaborate on IT projects such as system upgrades and process improvements.
- Develop technical documentation and knowledge base content.
Troubleshooting