- Collect, analyze, and interpret data from various sources, including our e-prescribing, real time prescription benefit (RTPB), eligibility, and electronic prior authorization (ePA) platforms
- Develop and maintain dashboards and reports that track key business metrics such as customer transactional volume
- Provide actionable insights and recommendations to internal stakeholders (product, operations, and revenue teams) to improve business workflows and performance
- Identify trends, bottlenecks, and areas for improvement; provide actionable insights for optimization
- Create interactive, user-friendly reports and dashboards that clearly present business-wide, or customer-specific, metrics to non-technical users
- Optimize and automate reports to ensure timely and consistent access to up-to-date information
- Work closely with product managers, engineers, and business leaders to understand business needs and translate them into data-driven solutions
- Partner with the data engineering team to inform data architecture, storage, and processing
- Provide insights that support strategic decision-making for product development, operational improvements, and regulatory compliance
- Perform ad-hoc analysis to support specific business initiatives, product development, or troubleshooting
- Research new trends and technologies within healthcare technology and the e-prescribing space to ensure the company remains at the forefront of innovation
- Help team utilize AI capabilities to advance our data platform and products
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