IT Support Engineer
New
I
Interra HealthHealthcare Technology
India - Remote; Work from anywhere in US., Core collaboration hours (10:00 AM – 3:00 PM ET)Full-TimeMiddle
Salary₹18L - ₹22L
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Job Details
- Experience
- Minimum of 3 years
- Required Skills
- Troubleshooting
Requirements
- Minimum of 3 years of IT support experience, or equivalent combination of education and experience.
- Strong knowledge of Microsoft Windows and macOS environments.
- Proficiency with Microsoft 365 applications.
- Experience using or supporting a ticketing/helpdesk system.
- Experience with IT asset management.
- Demonstrated troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
Responsibilities
- Monitor and resolve IT support tickets within SLA.
- Troubleshoot hardware, software, and access issues on Windows, macOS, and mobile platforms.
- Manage user provisioning, password resets, and access permissions in Microsoft 365.
- Execute onboarding and offboarding processes, including account and device management.
- Maintain IT asset inventory and software licenses.
- Collaborate on IT projects such as system upgrades and process improvements.
- Develop technical documentation and knowledge base content.
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