Associate Product Support Engineer
New
J
JobgetherEnterprise Software
India, 10 AM–7 PM or 2 PM–11 PM ISTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0–1 years
- Required Skills
- Cloud ComputingConfluenceTroubleshootingTechnical supportCRM
Requirements
- Bachelor’s degree (3 or 4 years) in Engineering, Computer Science, Information Technology, or a related field.
- Strong verbal and written communication skills.
- Excellent analytical and problem-solving abilities.
- Ability to work effectively in a collaborative, team-oriented environment.
- Flexibility to work scheduled shifts, including 10 AM–7 PM or 2 PM–11 PM IST, and participate in weekend rotations while maintaining a five-day work week.
- Basic understanding of technical support processes and enterprise software environments.
Responsibilities
- Diagnose, configure, troubleshoot, and resolve technical issues related to enterprise software products and integrations.
- Provide technical guidance and issue resolution support for customer-reported problems at L1/L2 levels.
- Research, analyze, and identify solutions for complex technical issues while supporting advanced investigations when required.
- Take ownership of customer cases from initial report through final resolution.
- Collaborate with senior engineers, technical leads, and cross-functional teams to improve troubleshooting capabilities.
- Document findings, solutions, and best practices to support continuous improvement.
- Work with products deployed across cloud and data center environments.
- Participate in team activities, knowledge sharing, and technical development initiatives.
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