Associate Product Support Engineer
New
A
AppfireEnterprise Software
Location: India, 10 AM–7 PM or 2 PM–11 PM ISTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0-1 years of total experience working as a technical support engineer (L1/L2)
- Required Skills
- JiraConfluenceTroubleshootingTechnical supportCRM
Requirements
- Bachelor’s degree (3 or 4 years) in Engineering, Computer Science, or IT.
- Excellent verbal and written communication skills.
- Ability to work in a team-oriented environment.
- Flexibility for shift work (10 AM–7 PM or 2 PM–11 PM IST) and weekend rotations.
- Strong analytical and problem-solving skills.
- 0-1 years of total experience working as a technical support engineer (L1/L2) is preferred.
- Exposure to enterprise tools or ticketing systems such as Jira Service Management or CRM tools is preferred.
- Excellent customer-facing skills are preferred.
Responsibilities
- Diagnose, configure, troubleshoot, and solve technical problems associated with Appfire Apps in the Atlassian landscape.
- Apply analytical and problem-solving skills to provide L1/L2 technical guidance and issue resolution.
- Assist in L3 investigations under the guidance of senior engineers.
- Take ownership of customer-reported issues and drive them to resolution from start to finish.
- Collaborate with senior engineers, leads, and principals within Support and Engineering teams.
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