Serve as the primary partner to the VP, Professional Services in coordinating tactical execution, monitoring project progress, and communicating risks or capacity trends for leadership review.
Oversee day-to-day operations for the T.I.S. team, ensuring work is prioritized effectively, utilization is tracked, and deliverables are completed on time.
Serve as the first escalation point for technical or delivery challenges, collaborating with Product, Engineering, and Customer Success to resolve blockers and maintain alignment on requirements.
Support process excellence by defining and improving implementation workflows, technical standards, and internal/client-facing collateral.
Provide ongoing tactical coaching and mentorship to T.I.S. team members, reinforcing best practices in technical troubleshooting and cross-team collaboration.
Partner with the Implementation Lead as the primary technical consultant for customers, ensuring data integrations (HL7, flat file, SFTP) are optimized and validated against solution goals.
Execute and oversee the technical configuration of products within the CipherHealth Evolve suite to align with specific customer use cases and post-go-live optimization.
LeadershipProject ManagementRESTful APIs+1 more
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About CipherHealth
CipherHealth empowers healthcare organizations to transform patient experiences and improve care coordination. Their SaaS platform uses advanced analytics and AI to streamline workflows and drive better outcomes. Over 500 hospitals in 46 states trust CipherHealth to engage 12 million patients annually. Their solutions automate communications, optimize patient rounding, and facilitate seamless care transitions. This leads to reduced readmissions, improved patient satisfaction, and enhanced operational efficiency. With $55.5 million in funding, CipherHealth continues to pioneer innovation in healthcare IT.
How We Work
You will join a remote-first team committed to collaboration, agility, and empowerment. We prioritize diversity, equity, and inclusion, fostering an environment where every voice matters. Our CARE2 Values guide our interactions and decisions daily. You will experience a culture that balances intense problem-solving with genuine support. We encourage open communication and continuous learning. We ensure everyone stays connected and aligned through monthly all-hands meetings and dedicated employee resource groups.
Why Join Us
Drive real impact by transforming patient care for over 12 million patients annually.
Work in a remote-first environment with dedicated support for your home office.
Pioneer AI-powered solutions that directly improve healthcare outcomes and efficiency.
Collaborate with a team that values continuous learning and professional growth.
Receive comprehensive benefits, including healthcare from day one and a 401(k) match.
Benefits & Perks
Healthcare coverage (medical, vision, dental) begins on your first day.
Generous company funding for health plans, plus HSA/FSA options.
401(k) with company match after three months of employment.
Discretionary PTO and 13 paid holidays annually.
Competitive paid parental leave with flexible return-to-work policies.
Monthly $40 wellness stipend for your health and wellbeing.
Employee Referral Program offers cash rewards for successful hires.
Receive a new MacBook laptop, additional hardware, and company swag.
A yearly "Cipher-versary" stipend to celebrate your tenure.