Senior Support Engineer
N
NebiusCloud Infrastructure AI
You’re welcome to work remotely from the United States.Full-TimeSenior
Salary150,000 - 200,000 USD per year
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Job Details
- Experience
- 7+ years in technical support, 5+ years of cloud hands-on.
- Required Skills
- AWSPythonBashGCPKubernetesMachine LearningAzureLinuxNetworking
Requirements
- Linux administration – expert
- Networking – advanced
- Kubernetes – advanced
- Cloud platforms (AWS, Azure, GCP) – advanced
- Python/Bash scripting – advanced
- Machine learning training, inference and pipelines – intermediate
- Data storage concepts – advanced
- Troubleshooting & problem-solving – expert
- Bachelor’s degree in Computer Science, Information Technology or a related field.
Responsibilities
- Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments.
- Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
- Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
- Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
- Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
- Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
- Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
- Maintain and continuously enhance technical documentation, reflecting best practices.
- Provide technical leadership and mentorship to mid-level support colleagues.
- Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services.
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