Software Support Specialist
New
S
Storable Property Management Software
To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY., 6:30 AM to 8:00 PM ETFull-TimeMiddle
Salary45,000 - 60,000 USD per year
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Job Details
- Experience
- At least 2 years of product support experience
- Required Skills
- SalesforceNetworkingTroubleshootingTechnical supportCRM
Requirements
- At least 2 years of product support experience.
- Excellent interpersonal communication skills (verbal and written).
- Excellent phone skills with active listening.
- Proficiency in customer service principles.
- Experience utilizing CRM systems.
- Ability to quickly identify problems and execute troubleshooting procedures.
- Ability to work shift rotation including evenings and weekends.
- Intermediate desktop OS knowledge preferred.
- Intermediate network communication and security knowledge preferred.
Responsibilities
- Communicate on the phone with clients to register and resolve incidents.
- Manage email support cases.
- Classify incidents based on severity and priority.
- Investigate and resolve incidents with no known solution.
- Contribute to and update the Knowledge Base and Communities.
- Collaborate with Senior or Principle Support Engineers on complex cases.
- Replicate and log reported bugs in tracking system.
- Assist in training new Technical Support team members.
- Work shift rotation to cover evenings, public holidays and weekends.
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