- Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention
- Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify
- Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book
- Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market
- Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams
- Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals
- Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers
Account ManagementCustomer SuccessSaaS