Zaelab

Win by accelerating your B2B digital commerce innovation

101-250 employees
Founded 2010
Consulting
Private Company

Open Positions10

Workable locations: United States. CanadaFull-TimeDigital consultingPosted
  • Own the performance of a $15–20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth.
  • Set annual account and portfolio targets and track performance against them.
  • Build pipeline across existing accounts through new SOWs, retainers, change orders, and multi-phase transformation programs.
  • Develop account growth plans and identify whitespace and opportunities to expand Zaelab’s footprint.
  • Serve as an executive partner to client stakeholders across VP, SVP, and C-suite levels.
  • Build multi-year digital roadmaps and connect technology investments to client business outcomes.
  • Lead executive engagement, QBRs, annual planning, and client escalations.
  • Build and lead the portfolio team, including hiring, staffing, performance management, coaching, and development.
  • Partner with Delivery, Sales, Solutions, and Practice leadership to align client strategy with execution.
  • Help scale Zaelab’s Client Services organization, processes, and operating model.
ServiceNow
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About Zaelab

Zaelab is a leading digital advisory practice that partners with global B2B organizations to accelerate digital commerce innovation. They help clients transform their technology visions into modern customer experiences, focusing on complex B2B challenges like intricate procurement processes, multi-stakeholder buying decisions, and integrating disparate tech stacks. Zaelab doesn't just implement solutions; they engineer outcomes, providing strategic consulting, platform implementation, and managed services across various industries including manufacturing, distribution, and life sciences. Their approach involves building connected, intelligent customer experiences that simplify selling, backed by expertise in platforms like Shopify, ServiceNow, and Logik.ai.

How We Work

Zaelab cultivates a 0% bureaucracy culture, focusing on responsibilities over titles. They employ driven talent globally, committed to client excellence and operating with core values like acting with speed and urgency, challenging convention, and owning outcomes. The company prioritizes building composable, API-driven systems that can evolve over time, fostering a collaborative environment where engineers work closely with strategy, design, operations, and client-facing teams. Zaelab encourages continuous innovation and pushes towards what's next, rather than sticking to what's known.

Engineering at Zaelab

Engineers at Zaelab solve complex B2B challenges, often involving legacy systems and the need for seamless integration across various platforms like ERP, CRM, PIM, and e-commerce. They focus on long-term stability while enabling fast iteration, building composable, API-driven systems with an integration layer that abstracts complexity. Zaelab's technical approach embraces modern cloud architectures and AI-driven workflows to transform fragmented infrastructures into intelligent, AI-ready ecosystems. This involves working with cutting-edge technologies and platforms to create tailored solutions for unique business needs.

Why Join Us

  • Engage directly with exciting clients and projects across the globe, helping leading brands accelerate their digital commerce.
  • Be part of a rapidly growing company, with Zaelab experiencing over 30% year-over-year growth.
  • Work and learn from a management team with more than 40 years of experience building successful e-commerce B2B businesses.
  • Define and grow your career with ongoing training and professional development opportunities.
  • Thrive in a fully remote and distributed team environment with flexible location options.

Benefits & Perks

  • Unlimited Vacation/PTO
  • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
  • Fully remote and distributed teams
  • Paid Parental Leave
  • Ongoing training and education opportunities

Tech Stack

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