Zaelab

Win by accelerating your B2B digital commerce innovation

101-250 employees
Founded 2010
Consulting
Private Company

Open Positions11

India. Portugal. SpainFull-TimeSoftware DevelopmentPosted
  • Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
  • Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
  • Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.
  • Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
  • Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
  • Participate in requirements gathering, solution design, testing, deployment, and production support activities.
  • Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
  • Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
  • Create and maintain technical documentation for configurations, integrations, and processes.
AgileBusiness AnalysisServiceNow
Showing 1 of 11 positions

About Zaelab

Zaelab is a leading digital advisory practice that partners with global B2B organizations to accelerate digital commerce innovation. They help clients transform their technology visions into modern customer experiences, focusing on complex B2B challenges like intricate procurement processes, multi-stakeholder buying decisions, and integrating disparate tech stacks. Zaelab doesn't just implement solutions; they engineer outcomes, providing strategic consulting, platform implementation, and managed services across various industries including manufacturing, distribution, and life sciences. Their approach involves building connected, intelligent customer experiences that simplify selling, backed by expertise in platforms like Shopify, ServiceNow, and Logik.ai.

How We Work

Zaelab cultivates a 0% bureaucracy culture, focusing on responsibilities over titles. They employ driven talent globally, committed to client excellence and operating with core values like acting with speed and urgency, challenging convention, and owning outcomes. The company prioritizes building composable, API-driven systems that can evolve over time, fostering a collaborative environment where engineers work closely with strategy, design, operations, and client-facing teams. Zaelab encourages continuous innovation and pushes towards what's next, rather than sticking to what's known.

Engineering at Zaelab

Engineers at Zaelab solve complex B2B challenges, often involving legacy systems and the need for seamless integration across various platforms like ERP, CRM, PIM, and e-commerce. They focus on long-term stability while enabling fast iteration, building composable, API-driven systems with an integration layer that abstracts complexity. Zaelab's technical approach embraces modern cloud architectures and AI-driven workflows to transform fragmented infrastructures into intelligent, AI-ready ecosystems. This involves working with cutting-edge technologies and platforms to create tailored solutions for unique business needs.

Why Join Us

  • Engage directly with exciting clients and projects across the globe, helping leading brands accelerate their digital commerce.
  • Be part of a rapidly growing company, with Zaelab experiencing over 30% year-over-year growth.
  • Work and learn from a management team with more than 40 years of experience building successful e-commerce B2B businesses.
  • Define and grow your career with ongoing training and professional development opportunities.
  • Thrive in a fully remote and distributed team environment with flexible location options.

Benefits & Perks

  • Unlimited Vacation/PTO
  • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
  • Fully remote and distributed teams
  • Paid Parental Leave
  • Ongoing training and education opportunities

Tech Stack

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