Tier 1 Support Specialist
New
H
HyporiCybersecurity SaaS
Remote - USFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- AWSJiraDocumentationTechnical supportConfluenceZendeskServiceNow
Requirements
- Must be an active-duty service member eligible for the DoD SkillBridge program
- Approval from chain of command/field grade commander
- Ability to learn ServiceNow and Zendesk ticketing systems
- Interest in cloud computing concepts and AWS
- Strong documentation and communication skills
- Ability to work full-time during the program
Responsibilities
- Shadow Tier 1 support staff to learn end-to-end workflows in ServiceNow and Zendesk
- Assist with ticket intake, categorization, and status updates
- Follow documented runbooks and SOPs for common issues
- Prepare escalations to Tier 2 with required details and artifacts
- Maintain and improve templates, checklists, and documentation
- Perform AWS tasks such as checking dashboards and confirming environment status
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