Customer Support Specialist
New
T
TogetherworkSoftware
US Remote, M-F 9 AM – 5 PM PST during training, 11 AM – 7 PM PST once training completedFull-TimeMiddle
Salary50,000 USD per year
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Job Details
- Required Skills
- Customer serviceTrainingTechnical support
Requirements
- Deep Knowledge of Rock Gym Pro (REQUIRED)
- Extensive hands-on experience with Rock Gym Pro.
- Ability to configure and create new setups from scratch.
- Strong troubleshooting ability to identify and resolve software issues efficiently.
- Comfortable providing one-on-one and group training via phone, email, and virtual sessions.
- Ability to simplify complex technical concepts.
- Excellent verbal and written communication skills.
- Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy.
- Open-minded and excited to learn new processes and technologies.
Responsibilities
- Provide technical support to customers via email, phone, and virtual sessions.
- Troubleshoot software-related issues, guiding customers through solutions in a clear and patient manner.
- Help customers navigate and configure RGP, including setting up new calendar offerings, membership structures, and other system configurations.
- Deliver training and guidance to customers through phone calls, written instructions, and virtual training sessions.
- Translate technical concepts into easy-to-understand explanations for non-technical users.
- Document customer interactions and contribute to internal knowledge bases.
- De-escalate customer frustrations and provide a solutions-oriented, customer-first experience.
- Collaborate with other support team members to improve processes and customer experience.
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