Customer Support Specialist
New
R
RxVantageHealth Tech
Work from Anywhere within the USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceTroubleshootingTechnical supportCRMCustomer support
Requirements
- 2+ years of experience in customer or technical support
- Experience working with case management or CRM platforms, Salesforce is a plus!
- Bachelor's Degree or equivalent work experience
- Strong troubleshooting skills and technical aptitude
- Strong work ethic and relentless attention to detail
- Excellent written and verbal communication skills
- Desire to learn and receptive to feedback
- Empathetic with a customer first mindset
Responsibilities
- Respond to customer inquiries via phone, email, chat in a timely and professional manner.
- Monitor our admin database to help troubleshoot issues for customers
- Accurately log all customer interactions (Issue, troubleshooting steps and resolution) in Salesforce to ensure all necessary data is documented
- Direct and escalate complex issues to appropriate company personnel
- Follow-up with customers to ensure issues are resolved and satisfaction is achieved
- Meet or exceed established KPI’s such as response SLA’s, resolution SLA’s, CSAT, Case Quality, etc.
- Stay current on product releases and known issues to ensure we accurately support and educate customers
- Work cross functionally to resolve customer issues
- Contribute to and maintain internal and customer facing knowledge base
- Provide input to develop and refine customer support systems and processes
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