Customer Support Specialist
New
United States, Global time zones; requires flexibilityFull-TimeMiddle
Salary12,000 - 24,000 USD per year
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Job Details
- Languages
- English or Spanish
- Experience
- 2+ years
- Required Skills
- Technical supportCustomer supportZendesk
Requirements
- Fluent English or Spanish communication skills
- 2+ years of customer support experience
- Experience in fintech, payments, banking, SaaS, or consumer tech
- Hands-on experience with support platforms (Intercom, Zendesk, Front, Help Scout)
- Strong written communication skills
- Ability to work independently in a remote environment
- Strong problem-solving and multitasking abilities
Responsibilities
- Respond to customer inquiries through chat, email, and in-app support channels
- Assist users with cards, transactions, account access, fraud, and payments
- Deliver professional and empathetic customer support
- Work alongside AI support agents and handle escalated cases
- Improve AI-generated responses and support processes
- Identify recurring customer issues and suggest workflow improvements
- Assist with fraud-related inquiries and chargeback processes
- Maintain accurate support documentation and case notes
- Collaborate with operations, product, and engineering teams
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