Customer Support Specialist
New
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- MS OfficeQuality AssuranceTechnical supportCustomer supportSaaS
Requirements
- Bachelor’s degree recommended.
- Proficiency in MS Office and related products.
- Technically savvy with ability to easily learn new software.
- eChart or Practice Management experience preferred.
- Healthcare or clinical experience preferred.
- Exceptional communication skills.
- Ability to manage many ongoing activities and tasks in a fast-paced environment.
- Remote work experience a plus.
Responsibilities
- Serve as the customer’s point of contact for service and support questions.
- Troubleshoot and resolve application and customer workflow problems.
- Deliver an exceptional client experience by documenting client needs and issues.
- Answer incoming customer inquiries and follow issues through to resolution.
- Establish procedures to ensure client satisfaction and quality service delivery.
- Communicate and collaborate across teams to help solve issues.
- Replicate and document issues for further escalation.
- Participate in quality assurance and application testing of software.
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