Customer Support Specialist
New
Within the U.S. and select Canadian Provinces onlyFull-TimeMiddle
Salary18 - 22 USD per hour
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Job Details
- Required Skills
- DocumentationQuality AssuranceTechnical supportCustomer support
Requirements
- Background in providing top-notch customer service
- Superb written and verbal communication skills
- Strong problem-solving and troubleshooting abilities
- General comfort with computers and software technology
- Ability to learn and apply product knowledge from training
Responsibilities
- Apply product knowledge to resolve customer issues via email, live chat, and phone
- Handle approximately 25 customer interactions per day
- Conduct new customer implementations and training
- Develop and deliver training webinars for customers and internal teams
- Create and maintain help documentation and training videos
- Perform software quality assurance and testing
- Provide design and functionality feedback to product development
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