Own the end-to-end strategy and performance of Roadie’s third-party contact center vendors
Lead and mentor CX Vendor Managers
Drive comprehensive vendor assessments by analyzing performance data and KPIs
Monitor and manage vendor performance against service delivery expectations
Oversee and coordinate vendor performance audits
Partner with Workforce Management to forecast capacity needs
Project ManagementData AnalysisSalesforce+1 more
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About Roadie
Roadie pioneered the 'on-the-way' delivery network, transforming logistics by connecting senders with drivers already traveling in the right direction. This innovative app-based community puts unused space in passenger vehicles to work. You can send anything from a small package to bulky items, leveraging a network of over 310,000 independent drivers. Roadie delivers to 97% of US households across more than 30,000 zip codes. Major customers like The Home Depot and Walmart trust Roadie for local, same-day delivery solutions. We make complex logistics simple and scalable for businesses.
How We Work
Roadie embraces a remote-first environment, allowing you to work flexibly from anywhere. We prioritize results and empower our teams to manage their own schedules. Expect unlimited PTO, encouraging you to rest and recharge as needed. Some teams even operate on a monthly 3-day weekend schedule. We foster collaboration while giving you the autonomy to own your contributions. You will find a supportive atmosphere where learning and growth are highly valued.
Engineering at Roadie
Roadie engineers build robust, scalable solutions for a dynamic logistics platform. You will tackle challenges in mobile development, integrating new scanning and printing devices for our warehousing platform, RoadieXD™. Our mobile solutions are crafted with Flutter/Dart, while our backend leverages Postgres, Redis, Kafka, and GraphQL. We deploy on AWS using Docker and Kubernetes, ensuring high availability and performance. You will contribute to a modern CI/CD pipeline with Git, GitHub, and CircleCI, shipping polished features that directly impact driver and customer experiences. We are always optimizing for speed, reliability, and user-friendly interfaces.
Why Join Us
Shape the future of logistics with an industry pioneer now backed by UPS.
Contribute to a platform impacting 97% of US households with innovative delivery solutions.
Work in a flexible, remote-first environment with unlimited PTO and monthly 3-day weekends.
Access competitive benefits, including 100% covered health premiums and student loan assistance.
Grow your skills with exposure to modern tech stacks like Flutter, AWS, and Kubernetes.
Benefits & Perks
100% covered health insurance premiums for yourself