Customer Support Specialist
New
USFull-TimeMiddle
Salary40,000 - 50,000 USD per year
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Job Details
- Required Skills
- TroubleshootingTechnical supportCustomer SuccessSaaS
Requirements
- Experience in a SaaS or B2B customer support role
- Strong written and verbal communication skills
- Technical aptitude and ability to troubleshoot software-related issues
- Strong curiosity and investigative mindset
- High level of empathy and customer-centric thinking
- Ability to multitask, prioritize workload, and manage time effectively
- Comfortable working in a global, remote-friendly environment with cross-functional collaboration
Responsibilities
- Investigate, troubleshoot, and resolve customer issues related to platform usage, functionality, and integrations
- Provide clear guidance and support across voice, messaging, and AI-powered communication tools
- Escalate complex technical issues to internal engineering or product teams when necessary
- Collaborate with global support teams to ensure consistent and high-quality customer service delivery
- Document customer interactions, issues, and resolutions to improve knowledge sharing and efficiency
- Identify recurring issues and contribute feedback to improve product performance and user experience
- Maintain strong communication with customers, ensuring empathy, clarity, and responsiveness in all interactions
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