Customer Support Specialist
New
Remote from USA (Select States), 9-6 PM ESTFull-Time
Salary40,000 - 50,000 USD per year
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Job Details
- Required Skills
- TroubleshootingCustomer supportSaaS
Requirements
- Prior experience in a SaaS B2B customer support role (preferred).
- Excellent written and verbal communication skills.
- Strong technical aptitude.
- Demonstrated curiosity for investigation.
- Ability to show empathy for positive customer experiences.
- Ability to multi-task across different tools and platforms.
- Willingness to work in an international and multilingual environment.
Responsibilities
- Identify, investigate, and escalate customer questions and concerns.
- Advise customers on best practices and issue resolution.
- Manage daily interactions to support team efficiency.
- Collaborate with a global support team.
- Share feedback and ideas to improve team operations.
- Prioritize workload effectively in a fast-paced environment.
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