Technical Support Specialist
New
G
GreenhouseSaaS Recruiting
Applicants must be currently authorized to work in the United States on a full-time basis., Pacific, Mountain, or Central TimezoneFull-TimeMiddle
Salary55,800 - 76,398 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Problem SolvingTroubleshootingTechnical supportCustomer supportSaaSZendesk
Requirements
- 2+ years customer-facing work experience on both email and live chat channels.
- Experience using Zendesk required.
- SaaS experience.
- Excellent problem-solving and analytical skills.
- Proven perseverance when resolving customer requests.
- Passion for learning and sharing knowledge.
- Excellent written and verbal communication skills.
Responsibilities
- Serve as first point of contact for all technical support communications – primarily but not limited to email and online chat.
- Answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
- Diagnose and resolve customer issues with products in the Greenhouse Suite.
- Escalate issues as needed to ensure timely follow-up and resolution.
- Expand knowledge of products and technical skills via training and practical experience.
- Provide recommendations for continuous product and process improvement.
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