This company offers a hybrid work model combining remote and office work.
Open Positions1
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (ALARAZ+27 more locationsFull-TimeField Service ManagementPosted
Resolve product or service problems across email, help desk tickets, chat, web sessions, and phone calls.
Maintain the help desk ticketing system and ensure resolution times meet SLAs.
Leverage AI tools, error logs, and API console tools to assist customers.
Draft clear, required-standard escalations for deeper technical issues.
Develop and maintain deep working knowledge of the ServiceTrade platform.
Create and document troubleshooting usage guides for the internal help center.
Train new hires and facilitate practice meetings.
JiraRESTful APIsTroubleshooting+6 more
About ServiceTrade
ServiceTrade builds technology that transforms service delivery for commercial contractors. You empower businesses to deliver exceptional service at scale. Their platform streamlines complex field operations, enhances technician productivity, and elevates customer experiences. With over 1,500 customers and managing 13 million assets, ServiceTrade processes $7.5 billion in annual revenue. You will contribute to a platform that truly matters, helping vital service industries thrive.
How We Work
You will find a culture that values curiosity, diversity, and individual impact. ServiceTrade champions a hybrid workplace model, offering flexibility for remote, in-office, or hybrid work across approved US states. They empower employees with meaningful responsibility and trust to drive innovation. A "Culture Crew" actively shapes programs, focusing on customer obsession, resiliency, evolution, and embracing unique perspectives. You'll belong from day one, collaborating in small group learning sessions and sharing best practices.
Why Join Us
Your work directly impacts thousands of commercial contractors, helping them grow and succeed.
You'll solve real-world problems with a supportive team, owning projects from concept to resolution.
ServiceTrade offers significant opportunities for professional development and continuous learning.
They embrace an entrepreneurial mindset, encouraging calculated risks and bold experimentation.
You'll contribute to a company with strong financial backing, having raised $119.8M in funding.
Benefits & Perks
Medical, Dental, and Vision coverage (Cigna PPO/HDHP, Unum) with HSA and company contributions
401(k) with up to 3% employer match and no vesting period
Flexible PTO and 10 company holidays
Parental leave and paid time off for volunteering
Employee reimbursement program for well-being, technology, and professional development
Company-paid Life, Short-Term Disability, and Long-Term Disability insurance