ServiceTrade

ServiceTrade offers mobile and web apps for maintenance businesses to deliver more service calls and connect with their customers.

51-100 employees
Founded 2012
$85M private equity
E-Commerce
Private Company

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions1

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (ALARAZ+27 more locationsFull-TimeField Service ManagementPosted
  • Resolve product or service problems across email, help desk tickets, chat, web sessions, and phone calls.
  • Maintain the help desk ticketing system and ensure resolution times meet SLAs.
  • Leverage AI tools, error logs, and API console tools to assist customers.
  • Draft clear, required-standard escalations for deeper technical issues.
  • Develop and maintain deep working knowledge of the ServiceTrade platform.
  • Create and document troubleshooting usage guides for the internal help center.
  • Train new hires and facilitate practice meetings.
JiraRESTful APIsTroubleshooting+6 more

About ServiceTrade

ServiceTrade builds technology that transforms service delivery for commercial contractors. You empower businesses to deliver exceptional service at scale. Their platform streamlines complex field operations, enhances technician productivity, and elevates customer experiences. With over 1,500 customers and managing 13 million assets, ServiceTrade processes $7.5 billion in annual revenue. You will contribute to a platform that truly matters, helping vital service industries thrive.

How We Work

You will find a culture that values curiosity, diversity, and individual impact. ServiceTrade champions a hybrid workplace model, offering flexibility for remote, in-office, or hybrid work across approved US states. They empower employees with meaningful responsibility and trust to drive innovation. A "Culture Crew" actively shapes programs, focusing on customer obsession, resiliency, evolution, and embracing unique perspectives. You'll belong from day one, collaborating in small group learning sessions and sharing best practices.

Why Join Us

  • Your work directly impacts thousands of commercial contractors, helping them grow and succeed.
  • You'll solve real-world problems with a supportive team, owning projects from concept to resolution.
  • ServiceTrade offers significant opportunities for professional development and continuous learning.
  • They embrace an entrepreneurial mindset, encouraging calculated risks and bold experimentation.
  • You'll contribute to a company with strong financial backing, having raised $119.8M in funding.

Benefits & Perks

  • Medical, Dental, and Vision coverage (Cigna PPO/HDHP, Unum) with HSA and company contributions
  • 401(k) with up to 3% employer match and no vesting period
  • Flexible PTO and 10 company holidays
  • Parental leave and paid time off for volunteering
  • Employee reimbursement program for well-being, technology, and professional development
  • Company-paid Life, Short-Term Disability, and Long-Term Disability insurance

Tech Stack

frameworkwidgetsservermapping

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