Senior Technical Support Specialist
New
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Social Discovery GroupFinTech Open Banking
Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Russian and English (B2 or higher)
- Experience
- 4+ years
- Required Skills
- SQLKibanaNosqlRESTful APIsTechnical support
Requirements
- 4+ years of experience in Technical Support, Integration Support, or Payment Support roles
- Experience working with FinTech, payment systems, PSPs, or open banking products
- Strong understanding of HTTP, APIs, client-server architecture, and payment flows
- Hands-on experience with logs and monitoring tools (Kibana or similar)
- Understanding of incident management processes, SLA/SLO principles, and production support environments
- Experience working with SQL/NoSQL databases
- Strong analytical and troubleshooting skills
- Excellent communication skills
- Experience mentoring or supporting junior team members
- Fluent Russian and English level B2 or higher
Responsibilities
- Support merchants during integration with Noda’s payment solutions
- Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems
- Diagnose incidents, identify root causes, and coordinate resolutions with internal teams
- Ensure smooth and stable operation of payment flows and integrations
- Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams
- Improve and maintain technical documentation, integration guides, and internal knowledge base
- Participate in integration testing and quality control processes
- Mentor junior team members and help improve support standards across the team
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