Customer Operations Specialist
New
P
PavagoCustomer Operations
Mexico. Colombia. Argentina. Costa Rica. Jamaica, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–4+ years
- Required Skills
- SalesforceMicrosoft ExcelGoogle Sheets
Requirements
- 2–4+ years of experience in contract administration, customer operations, or billing.
- Strong proficiency with Salesforce (or similar CRM).
- Experience with DocuSign for contract execution.
- Advanced skills in Google Sheets and Microsoft Excel.
- Strong written and verbal English communication skills.
- Ability to conduct high-volume outbound calls and handle objections.
- High attention to detail with low tolerance for errors.
- Demonstrated ability to manage multiple operational workflows simultaneously.
- Experience in recurring revenue (RMR) models or billing workflows preferred.
Responsibilities
- Own customer contracts from initiation through execution.
- Drive contract completion through daily outreach via email and phone.
- Maintain CRM accuracy and reporting integrity in Salesforce.
- Update contract information and recurring monthly revenue data.
- Maintain master tracking sheets using Google Sheets and Microsoft Excel.
- Ensure AutoPay enrollment and compliance for accounts.
- Conduct follow-ups on overdue accounts and log activity.
- Deliver daily reports on outreach activity and contract progress.
- Identify and implement improvements to outreach scripts and workflows.
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