- Process customer returns and refunds across multiple brands and marketplaces.
- Verify return eligibility and ensure refunds are accurate and follow company policies.
- Maintain accurate records of return and refund activity in internal systems.
- Monitor and respond to customer reviews, escalating negative reviews where required.
- Assist with payment disputes and chargebacks by gathering documentation and submitting case responses.
- Maintain records of dispute outcomes and update internal tracking.
- Support customer enquiries, manage support tickets, and ensure cases are assigned and tracked correctly.
- Maintain organised records of customer interactions and case resolutions.
- Assist with department administration and internal reporting on returns, refunds, disputes, and recurring issues.
- Follow established processes and help identify opportunities to improve efficiency.
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