Customer Experience Administrator
New
K
Koin LimitedE-commerce
El Salvador. Mexico. Colombia. Argentina. Brazil. Dominican Republic, UK business hoursFull-TimeMiddle
Salary1,000 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer serviceWritten communication
Requirements
- Excellent written and spoken English
- Strong attention to detail and organizational ability
- Comfortable working with structured processes and administrative tasks
- Ability to follow procedures carefully
- Reliable internet connection
- Ability to work aligned with UK business hours
- General computer literacy
- Experience with Microsoft 365 (Outlook, Excel, Teams)
- Previous experience in customer service, administration, or e-commerce support roles
- Strong written communication skills
Responsibilities
- Process customer returns and refunds across multiple brands and marketplaces
- Verify return eligibility and ensure accurate refund processing
- Monitor and respond to customer reviews across platforms
- Address negative reviews professionally
- Manage payment disputes and chargebacks from providers
- Gather supporting documentation for dispute cases
- Support customer enquiry responses and ticket management
- Maintain organized records of interactions and resolutions
- Assist with departmental reporting on returns, refunds, and disputes
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