Analista de Customer Onboarding Sênior
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelClient relationship managementStakeholder managementSaaS
Requirements
- Bachelor’s degree in Administration, Engineering, Technology, or related fields.
- Experience in system implementation, onboarding, or technology project delivery.
- Strong experience in client-facing roles, with excellent relationship management skills.
- Analytical mindset with strong process mapping and problem-solving abilities.
- Ability to lead meetings, workshops, and client training sessions with clarity and confidence.
- Experience working with SaaS platforms and technology-driven environments.
- Knowledge of integrations (APIs, SFTP, or similar) is a plus.
- Intermediate Excel skills for data handling and analysis.
- Familiarity with retail and/or industry sectors is highly desirable.
- Strong communication skills, both written and verbal, with ability to manage multiple priorities effectively.
- Proactive, organized, and customer-focused profile with a strong sense of ownership.
Responsibilities
- Lead the onboarding process for SaaS clients, from discovery and requirements gathering through implementation, go-live, and post-go-live support.
- Conduct process mapping through client interviews and workshops, defining AS IS and TO BE workflows.
- Configure and parameterize the platform according to client-specific business requirements.
- Manage data analysis, validation, and loading into the system to ensure accurate implementation.
- Define and support integration flows between client systems and the platform, ensuring seamless connectivity.
- Execute functional and end-to-end testing of configurations to guarantee system quality and reliability.
- Deliver training sessions for client users and stakeholders, ensuring proper adoption of the solution.
- Provide ongoing support during homologation and post-implementation phases, ensuring client satisfaction and successful adoption.
- Produce clear and structured documentation aligned with internal onboarding methodologies and standards.
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