Bilingual Customer Service Representative
New
B
Bush & Bush Law GroupLegal Services
Bogotá, Bogota, Colombia. Bolivar, Colombia. Cali, Valle del Cauca, Colombia. PhilippinesFull-TimeEntry
Salary4 - 6 USD per hour
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Job Details
- Languages
- English and Spanish
- Required Skills
- Customer serviceMicrosoft Office SuiteData entry
Requirements
- Fluent in both English and Spanish is a must.
- High school diploma or equivalent required; some college education preferred.
- Previous experience in customer service, preferably in a legal or office environment.
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Proficient in using Microsoft Office Suite and familiarity with case management software is a plus.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.
Responsibilities
- Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
- Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
- Assist clients in navigating their cases by providing updates and information about the legal process.
- Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
- Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.
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