Customer Service Representative
C
CoconutE-commerce
Philippines, 11am-3pm EST on weekdays + a few hours on weekendsPart-TimeMiddle
Salary950 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- ShopifyCustomer serviceCRM
Requirements
- Customer service with Shopify experience
- Available from 11am-3pm EST on weekdays + a few hours on weekends
- Willingness to grow into a full customer service lead
- Proficiency in English
- Attention to detail in following application instructions
Responsibilities
- Respond to customer inquiries via multiple communication channels
- Resolve customer concerns, complaints, and service issues in a timely and professional manner
- Provide accurate information about products, services, policies, and procedures
- Document customer interactions and maintain accurate records in the CRM system
- Escalate complex issues to the appropriate team when necessary
- Follow up with customers to ensure issues have been resolved satisfactorily
- Process orders, returns, refunds, exchanges, or account updates as needed
- Maintain a high level of product and service knowledge
- Identify customer needs and recommend appropriate solutions
- Collaborate with internal teams to improve customer satisfaction and operational efficiency
- Meet established service level agreements (SLAs), response times, and quality standards
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