Superior Contracting & Maintenance

👥 1-500 Home Improvement Service Industry Building Maintenance Construction💼 Private Company

Superior Contracting & Maintenance provides comprehensive maintenance and turn-key services for property management companies, specializing in roofing, plumbing, electrical work, and a wide array of other repair and renovation services. Established in 2011, we've built a reputation for clear communication, quality repairs, and timely service delivery. We are expanding into the private homeowner space. Our technology infrastructure is modern and mobile-friendly, leveraging tools like Content Delivery Networks (CDNs) and security measures like SSL by Default and HSTS to ensure a fast and secure online experience. We also utilize CRM software and sales applications. We offer competitive salaries with performance-based bonuses, comprehensive training, and professional development opportunities. Currently, we are looking for a Vendor Specialist. The role is in Bogota, Colombia. The company is committed to fostering an inclusive and diverse workplace.

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Jobs at this company:

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🔥 Sales Development & Customer Support Representative

Posted 3 months ago

📍 Colombia

🔍 Construction

🔧 Requirements

Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance.
Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques.
Comfortable with cold calling and able to handle rejection.
Strong organizational skills and the ability to multitask effectively.
Proficient in using CRM software and other sales applications.
Ability to take direction and implement action &/or change.
Proficient in English (oral and written).
Experience with the HVAC industry and dispatching is a plus.
High school diploma required.

💡 Responsibilities

Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads.
Make outbound calls to potential clients to introduce our products/services and establish initial contact.
Develop and maintain relationships with prospective clients through effective follow-up calls and emails.
Work closely with the sales team to pass on qualified leads for further development.
Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system.
Use provided scripts to guide conversations with the aim of closing sales or booking appointments.
Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction.
Manage emergency dispatching as required, adjusting schedules and resources dynamically.
Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction.
Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training.
Support management with data entry, report generation, and compliance with administrative procedures.
Liaise with other departments to support overall operational efficiency and effectiveness.
Participate in regular team meetings to stay informed of company policies, procedures, and operational changes.
Participate in regular training sessions to improve sales techniques and product knowledge.
Provide feedback to management on script effectiveness and potential improvements in sales strategies.

Posted 3 months ago

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🔥 Recruiter

Posted 3 months ago

📍 Colombia

🔍 Construction

🔧 Requirements

Proven work experience in vendor recruitment, preferably in the construction industry.
Ability to conduct various types of interviews, such as structured, competency-based, and stress interviews.
Experience with different selection processes, including video interviewing, phone interviewing, and reference checks.
Excellent communication and interpersonal skills to effectively interact with candidates and team members.
Strong decision-making skills to evaluate candidates and make hiring decisions.
Ability to organize and prioritize tasks while maintaining attention to detail.
Detailed-oriented mindset to ensure accuracy in recruitment procedures.

💡 Responsibilities

Develop and update job descriptions and specifications in collaboration with operational team members.
Prepare and post recruitment materials on job boards, social media platforms, and other appropriate channels.
Screen resumes and job applications to identify qualified candidates.
Conduct interviews and assessments to evaluate candidates' knowledge, skills, experience, and aptitudes.
Provide analytical and well-documented recruiting reports to the team.
Build and maintain influential relationships with candidates throughout the selection process.
Negotiate pricing with potential vendors to ensure competitive rates for our clients.
Help with maintaining active vendor database.
Assist with document collection for vendor database.

Posted 3 months ago

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🔥 Customer Support Dispatcher

Posted 3 months ago

📍 Colombia

🔍 Construction and maintenance

🔧 Requirements

Proven experience in customer service or a similar role with a strong focus on calling.
Excellent communication skills, both verbal and written
Outstanding organizational and multi-tasking abilities
Ability to take direction and implement action &/or solutions
Problem-solving attitude with attention to detail
Fast typing with experience in data entry
Proficient in English (oral and written)

💡 Responsibilities

Efficiently schedule emergency and non-emergency work orders
Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders.
Provide direct updates to clients via email and/or service provider portals.
Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

Posted 3 months ago

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