Customer Support Dispatcher

Posted 3 months agoViewed

💎 Seniority level: Proven experience in customer service or a similar role with a strong focus on calling

📍 Location: Colombia

🔍 Industry: Construction and maintenance

🏢 Company: Superior Contracting & Maintenance👥 1-500 Home Improvement Service Industry Building Maintenance Construction

🗣️ Languages: English

⏳ Experience: Proven experience in customer service or a similar role with a strong focus on calling

Requirements:

Proven experience in customer service or a similar role with a strong focus on calling.

Excellent communication skills, both verbal and written

Outstanding organizational and multi-tasking abilities

Ability to take direction and implement action &/or solutions

Problem-solving attitude with attention to detail

Fast typing with experience in data entry

Proficient in English (oral and written)

Responsibilities:

Efficiently schedule emergency and non-emergency work orders

Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.

Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.

Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders.

Provide direct updates to clients via email and/or service provider portals.

Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.

Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.

Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

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