Sales Development & Customer Support Representative

Posted 3 months agoViewed

Requirements:

Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance.

Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques.

Comfortable with cold calling and able to handle rejection.

Strong organizational skills and the ability to multitask effectively.

Proficient in using CRM software and other sales applications.

Ability to take direction and implement action &/or change.

Proficient in English (oral and written).

Experience with the HVAC industry and dispatching is a plus.

High school diploma required.

Responsibilities:

Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads.

Make outbound calls to potential clients to introduce our products/services and establish initial contact.

Develop and maintain relationships with prospective clients through effective follow-up calls and emails.

Work closely with the sales team to pass on qualified leads for further development.

Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system.

Use provided scripts to guide conversations with the aim of closing sales or booking appointments.

Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction.

Manage emergency dispatching as required, adjusting schedules and resources dynamically.

Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction.

Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training.

Support management with data entry, report generation, and compliance with administrative procedures.

Liaise with other departments to support overall operational efficiency and effectiveness.

Participate in regular team meetings to stay informed of company policies, procedures, and operational changes.

Participate in regular training sessions to improve sales techniques and product knowledge.

Provide feedback to management on script effectiveness and potential improvements in sales strategies.

Apply

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