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Sales Development & Customer Support Representative
Posted 4 days agoViewed
🔍 Industry: Construction
🏢 Company: Superior Contracting & Maintenance👥 1-500Home ImprovementService IndustryBuilding MaintenanceConstruction
🗣️ Languages: English
Requirements:
- Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance.
- Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques.
- Comfortable with cold calling and able to handle rejection.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in using CRM software and other sales applications.
- Ability to take direction and implement action &/or change.
- Proficient in English (oral and written).
- Experience with the HVAC industry and dispatching is a plus.
- High school diploma required.
Responsibilities:
- Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads.
- Make outbound calls to potential clients to introduce our products/services and establish initial contact.
- Develop and maintain relationships with prospective clients through effective follow-up calls and emails.
- Work closely with the sales team to pass on qualified leads for further development.
- Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system.
- Use provided scripts to guide conversations with the aim of closing sales or booking appointments.
- Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction.
- Manage emergency dispatching as required, adjusting schedules and resources dynamically.
- Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction.
- Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training.
- Support management with data entry, report generation, and compliance with administrative procedures.
- Liaise with other departments to support overall operational efficiency and effectiveness.
- Participate in regular team meetings to stay informed of company policies, procedures, and operational changes.
- Participate in regular training sessions to improve sales techniques and product knowledge.
- Provide feedback to management on script effectiveness and potential improvements in sales strategies.
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