Digital Patient Success Coordinator
New
H
Hire HangarTelehealth Wellness
South Africa - Cape Town, Algeria - Algiers, Chile - Santiago, Democratic Republic of the Congo - Kinshasa, Egypt - Cairo, Ethiopia - Addis Ababa, Ghana - Accra, Kenya - Nairobi, South Africa - Johannesburg, Sudan - Omdurman, Argentina - Buenos Aires, Brazil - Rio de Janeiro, Brazil - São Paulo, Uganda - Kampala, Mexico - Mexico City, Panama - Panama City, Peru - Lima, Cuba - Havana, Dominican Republic - Santo Domingo, Haiti - Port-au-Prince, Nicaragua - Managua, East Coast business hours, ~16:00–24:00 GMTContractMiddle
Salary400 - 650 USD per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft ExcelData entryCRMCustomer Success
Requirements
- Exceptional written and verbal communication skills.
- Passion for guiding clients toward successful outcomes.
- Proficiency with learning new tools, CRMs, telehealth, or scheduling software.
- Ability to set up basic tracking sheets or run simple data reports in Excel.
- Interest or familiarity with healthcare/wellness services.
- Ability to respond quickly to inbound leads during East Coast business hours.
- Attention to detail in record keeping and privacy standards.
Responsibilities
- Monitor incoming SMS inquiries and existing client communications.
- Proactively check in on clients to ensure satisfaction and goal achievement.
- Conduct consultative conversations to understand client concerns and goals.
- Manage phone consultations using tools like Calendly.
- Accurately record client interactions and progress in CRM and scheduling platforms.
- Support ongoing client engagement through follow-ups and resource sharing.
- Collaborate with the team to refine support and retention processes.
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