Customer Success Manager
New
A
Anavah TalentEV infrastructure
Medellín, Medellin, Colombia. Medellín, Veracruz, Mexico. San Salvador, San Salvador Department, El Salvador. Managua, Managua, Nicaragua. San Sebastián, San Sebastián, Puerto Rico. Santo Domingo de los Tsachilas, Ecuador, U.S. Central Time (CST)ContractManager
SalaryAt least 1,000 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C2 required)
- Experience
- 4+ years
- Required Skills
- Account ManagementCustomer SuccessHubSpotGoogle SheetsSlack
Requirements
- 4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation.
- Experience managing customers after a complex sale with onboarding-heavy workflows.
- Excellent written and verbal English communication skills (C2 required).
- Highly organized with exceptional attention to detail.
- Familiarity with tools such as HubSpot, Google Sheets, Bill.com, and Slack.
- Ability to work independently in fast-paced startup environments.
- Bachelor Degree or higher.
Responsibilities
- Manage onboarding execution for new customers after contract execution.
- Own onboarding checklists and ensure all required customer information is collected.
- Coordinate shipment timelines, onboarding readiness, and activation progress.
- Review energy bill details and coordinate pricing entry.
- Follow up on banking setup and support recurring billing workflows.
- Manage and resolve support tickets from EV drivers and property teams.
- Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency.
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