Customer Success Manager
New
P
PavagoHVAC Plumbing
Colombia. Argentina. Costa Rica. El Salvador, U.S. Business HoursFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- CRMCustomer Success
Requirements
- Prior HVAC or plumbing customer service experience.
- Proven ability to convert inbound calls into booked appointments.
- Strong phone communication and active listening skills.
- Proficiency in CRM systems and scheduling tools.
- Experience with customer support platforms.
- Strong upselling and objection handling skills.
- High attention to detail in documentation.
- Ability to work U.S. business hours.
- Comfortable handling high call volume in a fast-paced environment.
Responsibilities
- Answer inbound HVAC and plumbing calls professionally and efficiently.
- Convert customer inquiries into booked service appointments.
- Schedule appointments accurately and coordinate technician availability.
- Promote HVAC and plumbing membership programs and additional services.
- Handle escalated or frustrated customers calmly.
- Maintain accurate records of customer information, service requests, and call notes in the CRM.
- Follow call scripts, scheduling procedures, and internal workflows.
- Contribute ideas to improve booking conversion and scheduling efficiency.
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