Customer Success Manager
New
D
Decentralized MastersPrivate Equity
State of Rio de Janeiro, Brazil. Buenos Aires, Buenos Aires, Argentina. Romania. Lithuania. Ukraine. SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–6 years
- Required Skills
- Data AnalysisCRMCustomer SuccessSaaSHubSpot
Requirements
- 2–6 years in Customer Success
- Strong understanding of subscription economics
- Highly analytical and comfortable working with raw data
- Experience building dashboards and interpreting cohort analysis
- AI-native: actively using AI to improve output
- Comfortable building systems from zero
- Strong written communication
- Experience with HubSpot, PostHog, Whop, Circle (preferred)
- Fintech, Crypto, or Web3 experience (preferred)
Responsibilities
- Manage member communication via email, WhatsApp, and HubSpot
- Answer member questions on deal mechanics and SPV logistics
- Drive member renewals and tier upgrades
- Proactively engage members throughout their lifecycle
- Define and tune Member Health score models
- Monitor KPIs including renewal rate and deal participation
- Build scalable systems and playbooks for member success
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