Senior Customer Success Manager

New

Horizon3 AICybersecurity

UK, Germany, France, Belgium, Ireland, Italy, The Netherlands or SpainFull-TimeSenior

Salary110,000 GBP - 140,000 EUR per year OTE

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Job Details

5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment
In-depth knowledge of cybersecurity practices and principles
Experience managing a book of business with revenue targets (ARR, NRR, GRR)
Strong customer acumen; able to align solutions to business priorities
Experience presenting to technical and executive stakeholders
Comfortable with tools like Salesforce, Gainsight, and JIRA
Startup or high-growth company experience
Detail-oriented and organized
Relevant certifications (e.g., CompTIA Security+, CISSP) are highly preferred
Business fluency in English required; proficiency in French, German, or Italian preferred

Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response
Partner closely with IT and Security teams to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities
Act as a customer advocate, relaying customer feedback and technical issues to internal teams
Conduct regular check-ins and quarterly business reviews
Contribute to documentation, training materials, and repeatable playbooks

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