Customer Success Manager
New
IrelandFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- Proven experience in Customer Success, Account Management, or similar customer-facing commercial roles within SaaS or technology environments.
- Strong track record of managing enterprise or channel-based customer relationships with responsibility for renewals and revenue growth.
- Ability to identify and close expansion opportunities within existing accounts.
- Experience building or significantly contributing to professional services, customer success frameworks, or service delivery models.
- Strong commercial mindset with the ability to balance customer satisfaction and revenue growth objectives.
- Excellent communication skills with the ability to engage effectively with customers, partners, and internal technical teams.
- High ownership mentality with strong execution focus.
- Strong problem-solving skills with resilience.
- Familiarity with or openness to using AI tools as part of daily workflow optimization.
Responsibilities
- Own customer renewals across a portfolio of enterprise, OEM, and channel relationships, ensuring strong retention, risk mitigation, and ARR growth.
- Identify, qualify, and drive upsell and expansion opportunities within existing accounts.
- Design and build a new professional services function from the ground up, including service offerings, pricing models, delivery frameworks, and operational playbooks.
- Develop and manage customer health tracking, proactively identifying risks and implementing interventions.
- Act as the voice of the customer by capturing feedback and translating it into actionable insights for Product, Engineering, and commercial teams.
- Partner closely with internal stakeholders to improve onboarding, adoption, and long-term customer success outcomes.
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