Customer Success Manager
New
K
Keywords StudiosVideo Games
Poland. Spain. United Kingdom. Ireland. NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementCRMCustomer Success
Requirements
- 3+ years of experience supporting Game Industry customers.
- Experience managing 30–40 SMB and mid-market customers simultaneously.
- High EQ and customer-obsessed mindset.
- Strong critical thinking and problem-solving skills.
- Strong project management skills.
- Commercial awareness and business creativity.
- Data-driven mindset with high attention to detail.
- Ability to work through ambiguity and adapt quickly.
- Excellent written and verbal communication skills.
- Self-motivated and effective in a remote environment.
- Willingness to travel as required.
Responsibilities
- Collaborate with Account Managers to drive customer renewal and growth.
- Act as a strategic advisor and product expert for the Helpshift platform.
- Advocate for customer needs cross-departmentally and manage issue escalation.
- Establish and track critical goals and KPIs for customers.
- Create and present quarterly business reviews to customers.
- Educate clients on SDK configurations and dashboard administration.
- Execute data-driven success programs for target customers.
- Prepare post-meeting reports and customer roadmaps.
- Support commercial objectives and identify upsell opportunities.
- Manage multiple projects and customers simultaneously.
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