Customer Success Manager
New
M
Mural HealthHealthcare, life sciences
Remote - UKFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-5+ years
- Required Skills
- SalesforceJiraProblem SolvingAccount ManagementCRMCustomer SuccessAsana
Requirements
- 3-5+ years of progressive client-facing experience in Account Management, Customer Success, or Consulting, leading customer engagements and initiatives
- Bachelor's degree in business, life sciences, healthcare, or related field or equivalent work experience.
- Experience in healthcare, life sciences, or clinical trials with understanding of pharmaceutical/biotech sponsor relationships preferred
- Proven track record managing complex customer accounts and delivering measurable outcomes (retention, adoption, satisfaction, or process improvements)
- Experience influencing change and driving improvements across product, operations, or data-driven teams.
- Excellent communication and presentation skills with ability to engage both clinical and technical audiences
- Strong problem-solving abilities and customer-centric mindset
- Experience with CRM and project management systems (Salesforce, Asana, Jira, Aha!, or similar)
Responsibilities
- Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through full life cycle of each study
- Lead onboarding and training, monitor account health, and deliver regular business reviews that highlight results, insights, and opportunities
- Take ownership of complex accounts, anticipate challenges, and drive solutions
- Identify process improvements, strengthen internal workflows, and influence customer success strategy
- Advocate for customers across Mural Health, partnering with product, operations, Patient Kindness, and marketing teams to improve solutions and participant support
- Identify and support additional opportunities, collaborating with sales and marketing to expand customer relationships
- Capture and communicate customer feedback, case studies, and success stories to drive internal improvements and customer advocacy
View Full Description & ApplyYou'll be redirected to the employer's site
