Senior Customer Success Manager
New
G
GitLabDevSecOps
Location: Remote, GermanyFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German, English
- Required Skills
- Data AnalysisGitCI/CDCustomer Success
Requirements
- Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
- Excellent communication skills in both German and English
- Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
- Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
- Knowledge of the software development lifecycle, including typical development pipelines and tooling.
- Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
- Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
- Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
Responsibilities
- Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
- Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
- Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
- Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
- Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
- Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
- Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.
View Full Description & ApplyYou'll be redirected to the employer's site
