Applyš Atlanta, Dallas, Louisville, Indianapolis
š§ Full-Time
š ECommerce order fulfillment optimization
- Associateās or Bachelorās degree is preferred, but equivalent experience and aptitude are also valued.
- Minimum of 1+ year of experience in a similar hands-on technical role or demonstrable technical aptitude.
- Robot-specific training will be provided.
- Familiarity with basic electrical and electronic schematics is highly advantageous.
- Proficient with mechanical tools, meters, and electrical testing equipment.
- Self-motivated, with a strong problem-solving ability in both independent and customer-facing scenarios.
- Excellent interpersonal and communication skills to effectively collaborate with internal teams and external customers.
- Proficient English written and verbal communications skills required to collaborate.
- Perform on-site preventive maintenance for robots and charging stations.
- Manage and nurture on-site customer relationships, ensuring smooth robotic operations.
- Troubleshoot and execute on-site repairs, including preparation and necessary equipment management.
- Assist customers with handling non-hardware-related escalations on-site.
- Analyze robot data to identify early signs of component degradation.
- Complete service reports and manage support tickets in Salesforce.
- Provide additional off-site technical support as required.
Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation
Posted 2024-11-07
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