Customer Success Manager / Program Manager
New
L
Locus RoboticsRobotics
Location: Germany
Region: ['Europe']Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Proficient English and native German written and verbal communications skills required
- Experience
- 3+ years' hands-on experience
- Required Skills
- LeadershipProject ManagementData AnalysisTrainingRelationship managementProcess improvementTechnical supportChange Management
Requirements
- Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field.
- 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
- Ability to communicate technical/complex information both verbally and in writing.
- Aptitude to multitask and respond to emergency situations effectively.
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
- Self-motivated and able to solve problems independently and in customer settings.
- Ability to travel up to 30% throughout EMEA is required.
- Proficient English and native German written and verbal communications skills required to collaborate effectively with internal and external teams.
Responsibilities
- Provide daily operational support for customers sites to ensure smooth system performance.
- Manage customer satisfaction throughout the deployment period and contribute to continuous process improvements.
- Act as the primary point of contact for escalated technical issues, ensuring timely resolution.
- Support key technical tasks, including warehouse mapping, preventative maintenance, and system upgrades.
- Facilitate change requests, clearly communicating impacts on project timelines and budgets to all stakeholders.
- Prepare and deliver status reports by collecting, analyzing, and summarizing key operational metrics (e.g., Throughput, UPH, Lines Per Hour).
- Conduct post-project reviews to evaluate successes, identify areas for improvement, and capture lessons learned.
- Monitor site performance to ensure contractual goals and service levels are consistently met.
- Drive system scalability to support the customer’s evolving business needs.
- Perform other duties as required to support project and customer success.
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