Customer Success Manager
New
F
FactoredAI, Tech Staffing
Location: ColombiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English +C1
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceSalesforceData engineeringAccount ManagementStakeholder managementCRMCustomer SuccessHubSpot
Requirements
- 5+ years of experience in Customer Success, Account Management, or Client Partnerships
- Experience managing strategic, enterprise, and mid-market accounts
- Strong understanding of staff augmentation, AI, data, and/or software development
- Experience working closely with engineering teams or technical stakeholders
- Proven track record of driving retention and expansion
- Ability to manage complex stakeholder relationships and executive-level conversations
- Data-driven mindset with experience using CRM tools (HubSpot, Salesforce, etc.)
- Excellent communication skills in English +C1
Responsibilities
- Manage the customer success of a portfolio of strategic, enterprise, and mid-market accounts
- Act as the internal owner of account health
- Monitor customer health metrics and qualitative feedback to proactively identify churn risks and expansion opportunities
- Maintain visibility into delivery health across accounts
- Partner with engineering leads and CTLs to identify early delivery risks
- Serve as the customer success point of contact for key stakeholders
- Support Account Director or Account Executive on Quarterly Business Reviews (QBRs)
- Identify upsell and cross-sell opportunities
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