Client Success Manager
New
W
WorkanaMarketing Agency
Argentina. Brazil. Colombia. Peru. Chile. Mexico, Weekday overlap with Eastern Time business hoursPart-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project CoordinationSEOAccount ManagementReportingAsana
Requirements
- Experience in client success, project coordination, account coordination, or operations in an agency or service-based business.
- Strong written and verbal English communication skills.
- Highly organized, detail-oriented, and comfortable managing multiple clients at once.
- Familiarity with SEO concepts, reporting, and performance metrics.
- Comfortable using Asana or similar project management tools.
- Able to communicate calmly, set boundaries, and guide clients with confidence.
- Availability for weekday overlap with Eastern Time business hours.
Responsibilities
- Manage client communication, check-ins, follow-ups, and expectations.
- Coordinate content approvals, project updates, and pending client inputs.
- Prepare monthly client reports using KPI updates and information from the SEO team.
- Keep Asana and internal workflows organized across multiple clients.
- Understand each client’s strategy and help keep requests aligned with agreed priorities.
- Escalate deeper SEO questions to the SEO team when needed.
- Support onboarding, retention, and process improvements as the agency grows.
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