- Engage with customers who did not proceed with repair services after a technician visit.
- Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
- Coordinate with technicians to understand repair details and determine potential discounts or special offers.
- Present competitive offers and incentives to maximize conversion rates.
- Accurately track and update customer status in the CRM system.
- Work with management to identify customer objections and recommend improvements.
- Consistently meet and exceed weekly and monthly conversion goals.
- Deliver empathetic, professional communication to build trust and loyalty.
NegotiationAccount ManagementCRM