Client Success Technical Manager
New
F
FeverUpEntertainment
Mexico City
Country (for Career Page): Mexico
Possibility of remote working from home!Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent in English and Spanish (written and spoken)
- Required Skills
- Account ManagementTroubleshootingTechnical supportCustomer supportSaaS
Requirements
- Experience in customer support, ideally in a SaaS environment
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English and Spanish (written and spoken)
- Tech-savvy, detail-oriented, and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid driver’s license for occasional on-site support
- Bonus: knowledge of networks, ticketing platforms, or event tech
Responsibilities
- Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
- Manage daily client requests, from incident resolution to platform configuration and data exports
- Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
- Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and identifying opportunities for improvement
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