Head of Client Success
New
Remote Work – You can work from everywhere!Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 5+ years
- Required Skills
- LeadershipData AnalysisAccount ManagementRelationship management
Requirements
- Fluency in English and Spanish
- 5+ years of experience in Key Account Management, Client Success, or Relationship Management
- Experience in payments or fintech preferred
- Proven leadership experience managing high-performing teams
- Experience managing international clients
- Understanding of payment technologies and financial services
- Knowledge of industry regulations
- Exceptional communication, negotiation, and presentation skills
- Demonstrated strategic thinking and structured problem-solving
- Bachelor's degree in Business, Marketing, or a related field
Responsibilities
- Lead and develop the Key Account Management LATAM team
- Build and maintain strong relationships with key merchants
- Drive revenue growth by identifying new business opportunities
- Define and execute account strategies focused on long-term client retention
- Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations
- Use data and analytics to track performance and optimize outcomes
- Mentor and develop team members
- Act as an executive escalation point for strategic accounts
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