Client Success Manager, xSMB
New
D
DailyPayWorktech
US-RemoteFull-TimeManager
Salary76,000 - 114,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforcePresentation skillsAccount ManagementReportingCustomer supportHubSpot
Requirements
- 3+ years of proven work experience in a Client Success, Customer Support, Account Management, or Sales role
- Demonstrated success in managing a large number of accounts or a high-volume client segment
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and using data/reporting systems to manage a book of business
- Strong communication and presentation skills with the ability to influence C-Level stakeholders as needed
- Solution-oriented mindset and a client-first approach, always
Responsibilities
- Own a large portfolio (~140 clients) in the xSMB segment, focusing on efficient, scalable success
- Drive adoption and engagement through digital programs and scaled customer journey tactics
- Maximize retention and revenue by securing renewals, minimizing churn, and identifying upsell/cross-sell opportunities
- Serve as the client advocate internally, collaborating with cross-functional teams (e.g., Engagement, Advocacy) to ensure client needs are met
- Manage client escalations efficiently, ensuring timely resolution and a positive customer experience
- Track and report on key account metrics (e.g., enrollment, adoption, retention) and accurately forecast renewals
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