- Lead new clients through complex implementations and support post-launch handoff.
- Manage technical and non-technical stakeholders while ensuring timely project delivery.
- Perform comprehensive discovery and document implementation requirements.
- Support re-implementations to ensure quality, on-time delivery, and mitigate operational risk.
- Collaborate with cross-functional teams including Sales, Product, and Client Success.
- Work with product partners to support new or improved functionality requirements.
- Perform technical research to solve complex customer integration challenges.
- Provide technical mentorship and share knowledge to elevate team capabilities.
- Suggest new product features based on implementation experience and customer feedback.
Project ManagementMicrosoft ExcelRESTful APIs+1 more