Customer Success Manager
P
PearlHealthcare, telemedicine, SaaS
Metro Manila, Philippines. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Cape Town, Western Cape, South Africa, Philippines, LATAM, South Africa, Kenya, and other remote regions, US Time Zone (candidate expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills
- Experience
- 1-2+ years in customer success, account management, client-facing roles, or related positions
- Required Skills
- SalesforceProblem SolvingOrganizational skillsMicrosoft Office SuiteAccount ManagementClient relationship managementStrategic thinkingCRMCustomer SuccessHubSpotGoogle WorkspaceZendesk
Requirements
- 1-2+ years in customer success, account management, client-facing roles, or related positions
- Proven ability to build and maintain strong relationships with clients and stakeholders
- Exceptional written and verbal communication skills with compassionate, professional approach
- Ability to understand client business goals and provide strategic guidance
- Strong analytical and conflict-resolution abilities with proactive mindset
- Exceptional organizational skills and attention to detail with ability to manage multiple accounts
- Proficient in CRM tools, scheduling systems, and modern productivity software
- Self-motivated and adaptable to remote work environments with proven ability to work independently
- Comfortable analyzing usage data and metrics to inform decisions
- High adaptability in fast-paced, technology-driven environments
- Experience in healthcare, telemedicine, pediatric services, mental health, or behavioral health settings (preferred)
- Familiarity with ADHD care, family support services, or clinical workflows (preferred)
- Background in SaaS, digital health platforms, or AI-powered solutions (preferred)
- Understanding of provider pain points and healthcare operational challenges (preferred)
- CRM Systems: Zendesk, Salesforce, HubSpot, Intercom, or similar platforms
Responsibilities
- Establish and maintain strong relationships with assigned clients, becoming their trusted point of contact
- Understand clients' business goals, challenges, and needs through regular discovery and consultation
- Provide education and training on product features, benefits, and best practices
- Monitor and analyze client usage data to identify trends, opportunities, and potential issues
- Identify opportunities for upselling or cross-selling additional products or services
- Act as liaison between clients and internal teams (product, engineering, operations, billing) to resolve issues
- Maintain up-to-date client interaction records in CRM and management systems
- Gather client feedback to help improve products, services, and internal processes
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